Scope:
 
This document will show you which Microsoft Licenses are supported for TeamMate Connector.


Requirements:
 
- Each Microsoft User and the Global Administrator must have a Microsoft User License and a Microsoft Phone System License
 
- One extra Microsoft User and Microsoft Phone System License will be temporarily Required during the initial setup.  The licenses may be removed after setup.





Getting Started

Below are two lists of Microsoft User licenses. The first list has the Microsoft 365 SKUs that require a phone system addon license. The second list has the Microsoft 365 SKUs that already include the add-on. Review each list to determine whether the Microsoft Phone System add-on will be needed for each user.
NOTE: This does not include the TeamMate connector license that may be required by your voice provider.


Eligible Microsoft Licenses that require the Phone System Addon

The below licenses are eligible for the Microsoft Phone System add-on.

Note: If using BUSINESS_VOICE_MED2 then you will need to remove the calling plan.


Microsoft User Licenses

Product Name
User SKUsUser License Types
MICROSOFT 365 BUSINESS PREMIUM
SPBSmall Business
OFFICE 365 BUSINESS PREMIUM
O365_BUSINESS_PREMIUMSmall Business
MICROSOFT 365 BUSINESS STANDARD
SMB_BUSINESS_PREMIUMSmall Business
MICROSOFT 365 BUSINESS BASIC
O365_BUSINESS_ESSENTIALSSmall Business
MICROSOFT 365 BUSINESS BASIC
SMB_BUSINESS_ESSENTIALSSmall Business
OFFICE 365 E1
STANDARDPACKEnterprise
OFFICE 365 ENTERPRISE E2
STANDARDWOFFPACKEnterprise
MICROSOFT 365 E3
SPE_E3Enterprise
OFFICE 365 E3
ENTERPRISEPACKEnterprise
OFFICE 365 ENTERPRISE E3 DEVELOPER PACK
DEVELOPERPACKEnterprise
OFFICE 365 ENTERPRISE E4
ENTERPRISEWITHSCALEnterprise
MICROSOFT 365 F3
SPE_F1Enterprise
MICROSOFT 365 F1
M365_F1Enterprise
OFFICE 365 F1
DESKLESSPACKEnterprise
MICROSOFT 365 A1
M365EDU_A1Education
MICROSOFT 365 A3 FOR FACULTY
M365EDU_A3_FACULTYEducation
MICROSOFT 365 A3 FOR STUDENTS
M365EDU_A3_STUDENTEducation


Phone System Add-ons

Product NameUser SKUs
Phone System OR Microsoft Communications Online (can only be added to E1 or E3 as an add-on)MCOEV
Microsoft Business Voice (including Calling Plan)BUSINESS_VOICE_MED2
Microsoft Business Voice (without Calling Plan)
BUSINESS_VOICE_DIRECTROUTING_MED
Microsoft Business Voice (without Calling Plan)BUSINESS_VOICE_DIRECTROUTING
Microsoft Phone System for EducationMCOEV_FACULTY
Common Area PhoneMCOCAP



Eligible Microsoft Licenses that include the Phone System Addon

The below licenses are include the add-on for Phone System and do not need any additional purchase from Microsoft.

Product NameUser SKUs
MICROSOFT 365 E5SPE_E5
OFFICE 365 ENTERPRISE E5ENTERPRISEPREMIUM
OFFICE 365 ENTERPRISE E5 WITHOUT AUDIO CONFERENCINGENTERPRISEPREMIUM_NOPSTNCONF
MICROSOFT 365 A5 FOR STUDENTSM365EDU_A5_STUDENT
MICROSOFT 365 A5 FOR FACULTYM365EDU_A5_FACULTY
MICROSOFT 365 A5 FOR STUDENTSENTERPRISEPREMIUM_STUDENT
MICROSOFT 365 A5 FOR FACULTYENTERPRISEPREMIUM_FACULTY



Minimum License Requirements

You NEED a minimum of 2.

  • One must be assigned to the Global Administrator
  • One must be available (unassigned). This will be assigned to a TMC created management user which is required for setup. The licensing can be unassigned 2 hours after the Direct Routing setup, but the management user must remain.

Additional Questions

Microsoft is continuously renaming and adding/retiring licenses. If you want to use a combination that is not on the lists above please let us know for further guidance.

Note:

  • Microsoft can take up to 24 hours to propagate changes in Office and Teams.
    • Can take a while to build a Direct Route.
    • Can take a while for a Teams User to see their dial pad.
    • Can take a while to assign Users licenses.
    • Can take a while for licenses you purchase to show as active.